Frequently Asked Questions

Quick answers to what people ask us most. If yours is not here, call and ask — we would rather tell you directly.

Frequently Asked Questions

Quick answers to what people ask us most. If yours is not here, call and ask — we would rather tell you directly.

ANSWERS

Questions People Actually Ask

Still have a question? Call or text (385) 832-8055 or email [email protected]. You will get a straight answer, and no pressure to book anything.

How quickly can I get an appointment?

We strive to offer same-day or next-day appointments whenever possible. Call (385) 832-8055 and we will tell you honestly what this week looks like.

Do you guarantee results?

No, and you should be cautious of any therapist who does. Therapy depends on things no clinician controls — your circumstances, your readiness, what else is happening in your life. What we do commit to is a clear plan, goals you set with your counselor, and honest conversation about whether the work is helping. If it is not, we change the approach or help you find someone who fits better.

What are your counselors’ credentials?

Our team holds graduate degrees in social work and in clinical mental health counseling, with training and certifications including EMDR, TF-CBT, DBT, CBT, ACT, Theraplay, Synergetic Play Therapy and Brainspotting. Utah licenses social workers and counselors at several stages, and associate-level clinicians practice under supervision. Ask us who you would be seeing and we will tell you their exact credential and licensure status.

What areas do you serve?

Our office is in Springville, and we serve the entire Utah County. If you are not sure whether we cover you, just ask.

Do you work with children as well as adults?

Yes. Our clinicians work with children, teens, adults and families, including whole-family sessions. For younger children we use play-based approaches such as Theraplay and Synergetic Play Therapy; for teens the work is more direct and skills-focused.

What happens in a first session?

Mostly listening. Your counselor will ask what brought you in, what you have already tried, and what you want to be different. You will leave with a sense of the plan and of whether this feels like the right fit — which matters more than any technique.

Are sessions available in Spanish or Portuguese?

Yes. Jason Weekes is fluent in both Spanish and Portuguese. Mention it when you get in touch and we will schedule you with him.

What about fees and insurance?

Call (385) 832-8055 or email [email protected] and we will walk you through current fees and what we can accept. We would rather tell you directly than leave you guessing from a web page.

Ready for New Growth?

Taking the first step toward support can feel overwhelming—but you don’t have to do it alone. Our team is here to listen, understand, and help you move forward with greater clarity and confidence.

Let’s start the conversation.

Office: 374 E 400 S Suite 2 Springville, UT, 84663

BUSINESS HOURS

MONDAY, FRIDAY

9:00am - 6:00pm

TUESDAY - THURSDAY

9:00am - 8:00pm

SATURDAY - SUNDAY

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